Customer verification

This article will walk through the customer verification workflow for Access API integrations. For more information about the Access API, please contact sales.

A “Customer” represents an individual or business that you intend to transact with. In any transfer, at least one party—either the sender or the recipient—must complete the identity verification process described below. In cases where a Customer is only sending funds to or receiving funds from your full Dwolla account, the Customer is not required to complete the process set out below because you have already completed it.

First, you should have an active webhook subscription. Information about a Customer’s progress in the verification process is sent asynchronously to your application.

Quick overview


Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and Compass Bank and all funds associated with your account in the Dwolla network are held in pooled accounts at Veridian Credit Union and Compass Bank. These funds are not eligible for individual insurance, including FDIC insurance and may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union and Compass Bank.