Frequently Asked Questions #

• Send funds - No
• Receive funds - Yes - Note that funds will only process to their balance and the transfer will stay pending until the Customer has been verified.
• Add and verify a bank funding source - Yes

• Send funds - No
• Receive funds - Yes - Note that funds will only process to their balance and the transfer will stay pending until the Customer has been verified.
• Add and verify a bank funding source - Yes

• Send funds - No
• Receive funds - No
• Add and verify a bank funding source - No

Your Customer has likely not completed the bank verification process. You can check to see the status of the funding source via the API or by going into the Dwolla dashboard.

No. Downgrade functionality is not supported for Dwolla Verified Customers.

Yes, although this is not necessary, nor recommended. Dwolla manually reviews all documents, so sending more documents than necessary may slow down the verification process for your Customers.

No. At this time, Dwolla only supports end users that are US residents when creating Personal Verified Customers.

Your Customer is able to send multiple separate transfers as long as each transfer amount is less than the transfer limit defined in your services agreement.

Example Scenario: The transaction limit for my Customer is $10,000 and they need to send $15,000. In this case, you can prompt your Customer to send two transfers. One for $10,000 and another for $5,000.