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Frequently Asked Questions

Customer Eligibility

Q: My Customer has a retry status. What activity would they able to engage in while being in ‘retry’ status, as it relates to the Dwolla Platform?
  • Send funds - No
  • Receive funds - Yes
  • Add and verify a bank funding source - Yes
  • Add and verify a Beneficial Owner - Yes
Q: My Customer has a document status. What activity would they able to engage in while being in ‘document’ status, as it relates to the Dwolla Platform?
  • Send funds - No
  • Receive funds - Yes
  • Add and verify a bank funding source - Yes
  • Add and verify a Beneficial Owner - Yes
Q: My Customer has a deactivated or suspended status. What activity would they able to engage in while being in ‘deactivated’ or ‘suspended’ status, as it relates to the Dwolla Platform?
  • Send funds - No
  • Receive funds - No
  • Add and verify a bank funding source - No
  • Add and verify a Beneficial Owner - No
Q: My Customer has a verified status, but unable to send funds. Why is this?
  • Your Customer has likely not completed the bank verification process. You can check to see the status of the funding source via the API or by going into the Dwolla dashboard.
Q: Can I change a ‘business verified’ Customer type to an Unverified Customer type?
  • No.
Q: My Customer has a document status. Can I submit more than one document via the API?
  • Yes, although this is not necessary, nor recommended. Dwolla manually reviews all documents, so sending more documents than necessary may slow down the verification process for your Customers.
Q: My end user is not a US resident, can they still create a Personal Verified Customer via the API to access my application?
  • No. At this time, Dwolla will create Business Verified Customers when they have a proper business EIN or SSN (for Sole Proprietorships only).
Q: My Customer needs to send more funds than is allowed in my Dwolla services agreement. What is the best way to go about this?
  • Your Customer is able to send multiple separate transfers as long as each transfer amount is less than the transfer limit defined in your services agreement.

    Example Scenario: The transaction limit for my Customer is $10,000 and they need to send $15,000.
    In this case, you can prompt your Customer to send two transfers. One for $10,000 and another for $5,000.

Beneficial Owner Eligibility

Q: My Business Verified Customer is verified and my Beneficial Owners are verified but they cannot send funds. Why is this?
  • Your Customer will need to certify beneficial ownership information before your Customer will be eligible to send funds.
Q: One of my Business Verified Customer’s Beneficial Owners is not yet in a verified status. What is my Customer’s eligibility for certain actions with Dwolla?
  • Send funds - No
  • Receive funds - Yes
  • Add and verify a bank funding source - Yes
Q: When should my Beneficial Owner use ssn? When should they use the passport?
  • If your Beneficial Owner is an individual from the United States with a US-issued SSN, your Beneficial Owner will sign up with this method.
  • If your Beneficial Owner is a non-US individual, they will use the passport object.

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Financial institutions play an important role in the Dwolla network.

Dwolla, Inc. is an agent of Veridian Credit Union and all funds associated with your account in our network are held in one or more pooled accounts at Veridian Credit Union. These funds may not be eligible for share insurance by the National Credit Union Share Insurance Fund. Dwolla, Inc. is the operator of a software platform that communicates user instructions for funds transfers to Veridian Credit Union.